Information on our services in a COVID-19 Environment

Dear Community Members and Stakeholders:

First and foremost, I want to say how grateful we are for the amazing community we live and work in. Through this health crisis there has been nothing but cooperation, collaboration, and support from all sides. At Helping Hands we support people who are vulnerable, health compromised and who cannot simply “stay home,” when they are sick. That said, we are doing all that we can to support our participants through this. We encourage everyone to follow current Health Protocols and we & our participants will do the same. Below outlines current operations at this time:

Home InStead Transition Services at Wilson Crescent

Operational with heightened caution, elevated cleaning procedures, staffed as usual with SHHS Frontline. As usual this facility is not open to the public and for the time being is not accepting guests. VCH Support team are currently reaching out to support residents via phone etc. Participants and staff taking all precautionary measures to maintain clean and safe home environment.

Nighttime Services

Hours: Check in as early as possible or be at the shelter at 37930 Third Ave by 7:00 pm to ensure a bed

Emergency Shelter Program: Emergency Shelter services are operational with heightened caution and care, elevated cleaning procedures, staffed as usual. Check in at the FireHouse at 37930 Third Ave to learn more about sleeping arrangements for folks who need a place to sleep and are without other options.

Extreme Weather Program: Operating as above until the end of March.

Temporary Shelter Program: Will come into operation as above on April 1st to accommodate increase in numbers of homeless due to Closure at the Budget Inn.

COVID-19 Isolation: We are working diligently with our partners to find options for symptomatic participants’ isolation space. We will update as things progress.

DayTime Services at the FireHouse Shelter at 37930 Third Ave

Drop-In Program Hours: 9:00 am to 6:15 pm

  • We are cautioning people to avoid coming for day services if other safe options are available. We will be accommodating 6 people at a time in the building for short periods for essential supplies and services. This includes use of the phone, laundry, shower, bathroom etc.

Meal Services: Lunch 12:00 pm, Dinner 5:00 pm

  • Dine-in Service Limitations: Service is based on need and limited to 8 people per seating. Cleaning will be done between seatings. No snack ares or open buffet type food access is available at this time.
  • Take-away hot meal service is available for folks who need a hot meal and have a safe place to go and eat

    Take-away Brown Bag Meals are available for anyone in need of food

Food Rescue Program: We are currently still receiving donated food from local grocery stories.

Food Hampers: As much as possible we will bag food for folk to pick up and take away. There will be no self-serve allowed at this time.

Outreach Services:

Hours 9:00 am to 5:00

Contact information for outreach workers:

Ben 604-849-1942

Kat 604-849-1991


Volunteers are encouraged to stay home at this time, particularly those with compromised health

Staffing at varying levels will continue for as long as health and government protocols allow.

On behalf of the whole Squamish Helping Hands Team, thank you for your continued concern and support.

Maureen Mackell, Executive Director